This page explains exactly what data dultogl collects when you access our lobby, how that data is stored, and the choices you have over it. Your information and transaction records — including activity linked to OVO and ShopeePay — are handled according to the practices described here, subject to local law and the eligible regions where access is permitted.
Account Data Protection
OVO & ShopeePay Transaction Records
Your Data Rights
Cookie & Session Controls
DATA WE COLLECT
What dultogl Collects and Why
When you open an account on dultogl, we collect the information you provide directly — your registration details, contact address, and the payment method you use to fund your account. Where your chosen payment channel is OVO or ShopeePay, the transaction reference generated by that channel is recorded in your account history so you can cross-check it at any time after login. We also collect session data: the device type, browser engine, and IP address connected to each login event. This helps us detect unusual access patterns and keep your account in the state you left it. We do not sell your personal data to third parties. Data collected through our game lobby — including which titles you open and session duration — is used to improve how the catalog is arranged for you. All data handling is subject to applicable local law and is available only in regions where access is permitted. If you access the lobby through a mobile connection, the same data practices apply as on desktop. You can request a summary of the data we hold about you at any time by contacting our privacy support channel.
OVO Transaction Reference
When you deposit or withdraw using OVO, the reference number from that transaction is stored in your account wallet history. You can view it after login under your transaction records.
ShopeePay Session Record
ShopeePay payment events are logged with a timestamp and status. These records are visible in your account dashboard and are retained for the period required under applicable local law.
Account Registration Data
Name, contact detail and the credentials you set at registration are stored securely. We use these only to operate your account and to contact you about account-level events.
Device and Session Data
Each login event records the device type and network address. We use this to flag access that does not match your usual pattern and to keep your account session consistent.
POLICY COVERAGE
Where This Policy Applies and What It Covers
Not every interaction you have while on dultogl falls under the same rules. Some data is handled entirely by third-party services — payment processors, game content studios, or device-level software — and those parties have their own separate policies. The scope below clarifies what this policy covers and what sits outside it, so you know exactly which party to contact for each type of data question.
Account Access
Login credentials, session tokens and account preferences are covered fully by this policy. We control how this data is stored, how long it is retained, and who within dultogl may access it.
Transactions via OVO or ShopeePay
We record the outcome and reference of each transaction. The internal processing of funds within OVO or ShopeePay falls under those services' own privacy terms, not ours.
Site Content and Game Sessions
Browse history within our lobby and game session data are covered by this policy. Game outcome data is generated by the studio supplying the title; we receive only the result record.
Third-Party Services
Links or integrations that take you outside dultogl — including external payment apps or device wallet screens — are governed by the third party's own policy from the moment you leave our domain.
YOUR DATA RIGHTS
Actions You Can Take Over Your Personal Data
Your account gives you direct access to several data-related actions without needing to contact us first. After login, the account settings page shows the details we hold on record for you — contact information, linked payment methods and your transaction history. If any detail is incorrect, you can update it directly from that page by following the edit fields shown there. For records you cannot edit yourself — such as historical transaction references from OVO or ShopeePay sessions — you can raise a correction request through our privacy support channel and we will review it within the timeframe permitted under applicable local law. You also have the right to ask what categories of data we hold about you and to request that data be deleted where local law allows. Deletion requests are assessed individually; some data must be retained to satisfy legal or regulatory obligations, and we will tell you clearly which records fall into that category when we respond to your request.
Review Your Records
Open your account dashboard after login to see the full list of data we hold: registration details, linked payment channels and your transaction log.
Correct Account Details
Edit your contact information and account preferences directly from the settings page. Fields that require identity verification will show the steps needed before saving.
Raise a Data Question
Send a written request to our privacy support channel naming the specific record or category you want clarified. We will respond with the data we hold and the basis for holding it.
Request Data Deletion
Where local law permits, you can ask us to delete personal data we are not required to retain. We will confirm which records can be removed and which must be kept, and why.
PRIVACY CONTACT
How to Reach Our Privacy Support Team
If you have a question about how dultogl handles your data, the most direct route is our dedicated privacy support channel. For account-level data queries — such as a transaction record from an OVO or ShopeePay session that does not match what you see in your wallet — include your account reference and the date of the transaction in your message so we can locate the record without delay. We respond to privacy-related requests as quickly as our review process allows, and we will always tell you the current status of your request when you follow up.
Privacy Request Email
Send your data request or correction notice to our privacy address listed in the account help section. Include your account ID and a clear description of the record in question.
Account Help Channel
For privacy questions linked to your active account — such as a transaction reference dispute — use the in-account support chat. Reference your OVO or ShopeePay transaction ID for faster matching.
Written Correspondence
Formal deletion or data-access requests may be submitted in writing. The accepted format and submission address are shown in the legal section of your account settings page.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
dultogl applies access controls to limit who within our team can view your account data, and we log each internal access event for audit purposes. Session cookies are used to keep you logged in and to remember your lobby state between visits — you can clear these at any time through your browser settings, though doing so will end your current session. We retain your registration and transaction data for the period required under applicable local law; after that period, records are deleted or anonymised. Payment records linked to OVO and ShopeePay are kept for the duration required by the payment channel's own retention obligations as communicated to us. If you want to know the specific retention period that applies to a particular record, ask via the privacy support channel and we will confirm it in writing.
Access Controls
Only specific roles within dultogl can access your account data. Each access event is logged internally so we can trace who viewed a record and when, supporting our audit process.
Cookie Management
We use session and preference cookies. You can remove them via your browser at any time. Clearing cookies ends your active session; your account data itself is not affected by clearing cookies.
Retention Schedule
Data is kept for the period required under applicable local law or by the relevant payment channel's requirements. After that period, records are deleted or anonymised automatically.
Requesting Policy Changes
If this policy is updated, the revised version will be posted on this page with the effective date noted at the top. Continuing to use your account after an update means you have seen the revised terms.
PRIVACY FAQ
Common Questions About Your Privacy on dultogl
Below are the questions we receive most often about how dultogl handles personal data, account records and your rights under this policy.
What personal data does dultogl collect when I open an account?
We collect the registration details you enter — contact information and the credentials you set — plus session data such as device type and login IP. Payment channel references from OVO or ShopeePay are recorded in your transaction history when you make a deposit or withdrawal.
Can I see all the data dultogl holds about me?
Yes. Your account dashboard after login shows your registration details, linked payment methods and your full transaction log. For a complete data summary beyond what the dashboard displays, submit a written request to our privacy support channel with your account ID.
How long does dultogl keep my transaction records?
Transaction records — including references from OVO and ShopeePay sessions — are retained for the period required under applicable local law and the relevant payment channel's own retention obligations. The exact period for a specific record can be confirmed by contacting our privacy support team.
Does dultogl share my data with third parties?
We do not sell your data. We share only what is necessary to process a transaction — for example, a reference passed to OVO or ShopeePay to confirm a payment. Game studios listed in our lobby receive session outcome data only, not your personal registration details.
How do I request that my personal data be deleted?
Send a deletion request to our privacy support channel, naming the specific records or categories you want removed. We will confirm which data can be deleted under applicable local law and which must be retained, and respond with the outcome and timeline in writing.
What happens to my data if I stop using my account?
If your account becomes inactive, we continue to hold your data for the retention period required by applicable local law. After that period, data is deleted or anonymised. You can also submit a deletion request at any time; we will assess it against our legal retention obligations and respond accordingly.
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